At LUNERA, we ship worldwide and operate Monday through Friday. Please allow 1 business day for order confirmation, 2–5 business days for order fulfillment, and an estimated 5–12 business days for shipping. These timelines reflect our average processing and delivery windows and are outlined in detail within our Shipping Policy.

In our commitment to sustainability, we exclusively provide eco-friendly delivery options. By partnering with environmentally conscious carriers and minimizing packaging waste, we aim to reduce our carbon footprint and protect the planet while ensuring your order arrives safely.

Additionally, please note that we have no control over any potential delay due to customs processing.

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We will send you a tracking number to your email once your package has been confirmed. Again, please allow 1 business day for order confirmation, 2-5 business days for your order to be fulfilled, and then 5-12 business days to ship.

You may also check your order status on our customer page.

Please make sure to check your email's spam and junk folders, and ensure your email's inbox storage is not full (which means we will be unable to communicate with you). This tends to occur often with iCloud emails being used to place an order.

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We offer FREE eco-friendly delivery to 20+ countries around the world on orders over $35. If you can enter your address at checkout, we can ship to you!

In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them. Additionally, we are unfortunately not in control of any delays due to customs processing.

At LUNERA, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee as long as the product is in sealed, new condition – to give you the peace of mind you deserve when making a purchase from us.

If your order has already been confirmed and a tracking number has been issued at the time you request a cancellation, a 4% fee will apply to your total order amount. This fee covers the non-refundable payment processing costs and administrative expenses we incur once an order is finalized. We put this policy in place to ensure fairness, since these costs are charged to us regardless of whether the order is later canceled.